How claims work
A clear, documented process—from intake to completion—built around your plan terms.
Step-by-step process
Here’s what you can expect when you submit a claim request:
- Intake: Submit the system/appliance and symptoms.
- Review: Confirm plan status, coverage category, limits, and any required documentation.
- Dispatch: Coordinate a qualified independent provider to diagnose the issue.
- Diagnosis: Provider documents cause and recommended repair.
- Authorization: If covered, we authorize per the service agreement and applicable limits.
- Completion: Repair/replacement is completed and recorded.
Timing and updates
Typical timeframes (can vary by location and availability):
Same-day scheduling (when available)
For urgent issues, we prioritize rapid scheduling based on local provider availability.
24–48 hour coordination
Most requests are coordinated within 1–2 business days after intake and review.
Repair authorization
Once diagnosis is received, we review and authorize according to your plan.
Service network and workmanship
Professional coordination with independent providers.
Qualified providers
We coordinate with independent service providers based on trade, location, and availability.
Documented diagnosis
Diagnosis and recommendations are documented to support transparent decisions.
Customer communication
We keep you updated by email and, if you opt in, by SMS.
Common questions
What’s a service call fee?
Your plan may include a service call fee per trade visit. This covers dispatch and onsite diagnosis coordination.
What if something isn’t covered?
If an item or condition is excluded, we’ll explain the reason and available next steps based on the documentation.
Can I choose my own contractor?
In some cases we can review an outside provider estimate, subject to our procedures and approval requirements.
How do I get updates?
We provide updates through the contact details you submit. SMS updates are optional and require opt-in.
Ready to get started?
Submit a quote request or contact support for help with an existing plan.